Workaround: Create a new threshold on the BlackBerry Enterprise Server component that does not use load balancing. Then,
change the high availability scope.
When you perform a ping test from the BlackBerry Monitoring Service console for a BlackBerry device that is connected to the
BlackBerry Enterprise Server using a Wi-Fi® connection, the ping test fails. (SDR 291862)
When the alarm severity of a threshold for a data attribute of a BlackBerry device user that is in an alarm state changes, the
Alarm panel in the BlackBerry Monitoring Service console might not update the alarm state for the threshold. (SDR 289828)
An exception error displays when a user with only the View BlackBerry Monitoring Service information permission searches for
user accounts. (SDR 286133)
If you delete a threshold for a user or component data item that is in an alarm state, the alarm clears but a pass notification is
not sent. As a result, an incorrect Fail message displays for a data item that is no longer in a failed state. (SDR 280608)
BlackBerry Policy Service known issues
If you assign a user a custom IT policy before activating the BlackBerry® device for the first time, the IT policy reverts back to the
default IT policy if the user is reactivated at a later date. (400582, SDR 205854)
Workaround: Activate a user’s BlackBerry device before assigning the user a custom IT policy.
In certain circumstances, the BlackBerry Policy Service can take up to 12 hours to process work requests. (391803)
The BlackBerry® Enterprise Server returns out-of-office messages when a user sends a duress message from a BlackBerry device.
(263970)
In certain circumstances, invalid log entries appear in the Synchronization Log (for example, EventId:0(0x00000000)). (SDR
219718)
The BlackBerry Enterprise Server does not support the “Is access to the media API allowed” application control policy (formerly
known as Media Access application control policy), and the BlackBerry Administration Service does not display this application
control policy. (SDR 175863)
BlackBerry Router known issues
If a Wi-Fi® enabled BlackBerry® device is activated on the BlackBerry® Enterprise Server and the BlackBerry device is associated
with a wireless access point, the BlackBerry Router writes a warning message to the BlackBerry Router log file. (SDR 293136)
BlackBerry Synchronization Service known issues
If the connection to the Microsoft® SQL Server® is lost, the DevMgmt Connector database connection pool cannot initialize until
you restart the BlackBerry® Synchronization Service. (SDR 287389)
Release Notes
BlackBerry Policy Service known issues
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