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Table of Contents
Chapter 1: Introduction to Salesforce Mobile...............................................................................3
The Mobile Environment..............................................................................................................................................4
Salesforce Mobile Supported Devices...........................................................................................................................4
Wireless Connection Modes.........................................................................................................................................5
The Mobile Client Application: Capabilities and Limitations......................................................................................6
Device Synchronization.................................................................................................................................................7
Chapter 2: Planning a Mobile Deployment...................................................................................9
Evaluating Your Organization's Mobile Readiness......................................................................................................10
Mobile Business Process Review.................................................................................................................................11
Salesforce Mobile Resources........................................................................................................................................12
Chapter 3: Salesforce Mobile Administration.............................................................................13
Managing Mobile Configurations...............................................................................................................................14
Creating Mobile Configurations.................................................................................................................................14
Defining Data Sets......................................................................................................................................................17
Customizing Mobile Page Layouts..............................................................................................................................22
Creating Mobile List Views........................................................................................................................................23
Testing Mobile Configurations....................................................................................................................................24
Sending Emails to Mobile Users.................................................................................................................................25
Managing Mobile Devices...........................................................................................................................................25
Chapter 4: Installing the Mobile Client Application...................................................................31
Installing Salesforce Mobile........................................................................................................................................32
BlackBerry Enterprise Server Application Push..........................................................................................................34
BlackBerry Desktop Manager Application Loader.....................................................................................................35
Index......................................................................................................................................................37
i
Table of Contents
- Table of Contents 3
- Chapter 1 5
- The Mobile Environment 6
- Wireless Connection Modes 7
- Device Synchronization 9
- Chapter 2 11
- Software Version field 12
- Software field 12
- Salesforce Mobile Resources 14
- Chapter 3 15
- Managing Mobile Congurations 16
- Creating Mobile Congurations 16
- Dening Data Sets 19
- Sample Data Sets 22
- Creating Mobile List Views 25
- Testing Mobile Congurations 26
- Managing Mobile Devices 27
- Status field is only visible 30
- Username 30
- Erasing Mobile Data 31
- Deleting Mobile Devices 32
- Chapter 4 33
- Installing Salesforce Mobile 34
- Show Password checkbox 35
- .cod files and the .alx 36
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